Refund Policy.

Before work starts

If you change your mind before we have started work on your project, tell us by email and we refund the full amount. "Started" means we have delivered a kickoff summary or any design or code to you.

After work starts

If you cancel after work has started, we refund the package price minus the value of work already delivered, calculated as a share of the package's listed deliverables completed to date. We will send you everything completed so far. Refunds within [N] days of kickoff are capped at a minimum [N]% deduction to cover setup.

After delivery

Once the final deliverables have been approved by you, or treated as approved under our Terms, the project is complete and not refundable. Defects reported within your package's support window are fixed at no charge.

Custom quotes

Custom projects follow the schedule in your quote. Where the quote is silent, this policy applies.

How refunds are paid

Refunds go back to the original payment method through Stripe, usually within 5 to 10 business days of our confirmation. Payment processing fees that Stripe does not return to us may be deducted where the law allows.

How to ask

Email contact@nordstudio.org with your order reference. We confirm within 2 business days.

Your statutory rights

Nothing here limits rights you have under consumer law in your country.